ORGANIC GOODNESS DELIVERED
RIGHT UP TO CHRISTMAS EVE

Same Day Delivery before 9am
We SMS you with an ETA :)

Barry Bros is a local, online grocer specialising in organic, local, gluten free, sustainable and ethical products. We currently deliver to the Brisbane area. You can check on the delivery page, to see if we cover your area, by putting your postcode into the postcode checker. 

We offer a same day delivery service to most of Brisbane, and we organise the delivery in house, rather than getting an external courier company. This way we can provide great customer service at all times, as well as delivering your produce and groceries in refrigerated vehicles to ensure everything is as fresh as possible. 

If you don't see a product on the website, it may just be out of stock. Otherwise, feel free to contact us to request any products you love, and we will see what we can do. 

We hope you enjoy the shopping experience! 

.

.


Founded by brothers Josh and Kris Barry, Barry Bros is dedicated to stocking ethical, local, sustainable, organic products and fresh produce.


The brothers grew up within the agricultural world of farming, fresh home cooking and fruit shops. Their parents owned the fruit and veg store
‘Wild About Fruit’ on the Sunshine Coast, fostering an appreciation for health and fresh food from an early age.


The seeds were sown, as adults the pair became passionate about organic and fair trade produce.
This lead to the pair founding and running a very successful organic store in Noosaville for 8 years. 


Focusing their efforts on a solely eCommerce platform that maintains their dedication and passion to sustainability, ethical sourcing,
organic farming and biodiversity. Barry Bros endeavours to stock as much local as possible and will always prioritise local. Supporting local farmers
and producers is one of their main objectives and passions.

 

LEGAL 

Customer Service Policy

General

We will make our goal to exceed the expectations of all of our customers
We will work to anticipate the needs of those we serve by proactively working to meet their needs.
We will hold ourselves and each other accountable for our service commitment.
We will be conscious of our communication style and communicate in a professional manner.

Customer Service

We will greet our customers in a courteous and professional manner.
We will listen effectively to our customers' requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.
We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.
We will touch base with our customers to update them as to where we are in the process.
We will respond to website questions/requests within 24 hours during normal business hours.
We will finish our encounters with our customers in a courteous and professional way.
We 100% guarantee all of our products. If you are not happy for any reason, please contact us and we will attempt to rectify the matter as soon as we can.

Delivery

Delivery straight to your door! Order online, then we will do the shopping for you. Your order will arrive in a refrigerated van.

Where we deliver
We deliver to most of the greater Brisbane area..

If we don't deliver to you, email us to register your interest or try our collection service.

When we deliver
Delivery times depend on your location. Generally deliveries occur:

Tuesday to Saturday: 9am - 6pm

Delivery if you're not home. 
If a delivery is made and you are not home, we will leave goods at the front door or a place you request in the comments on check out. If there is a refrigerated or frozen product in your order, we recommend leaving an esky with an ice block outside.

Delivery fees

Delivery fees are a standard $5 + GST Late deliveries

Sometimes there are delays beyond our control. Flat tyres, traffic jams or bad weather can hold us up. We'll inform you of any potential delay as soon as possible.

Transaction currency

Australian dollars (AUD)

Refund Policy

We offer a 100% guarantee on all products. If for any reason you are not happy with an item, or items, you have received contact us by email, and we will attempt to rectify the issue as soon as possible.  

 

PRIVACY POLICY

We take our customers privacy seriously and and only collect personal information as outlined below.

This privacy policy sets out how Barry Bros uses and protects any information that you give Barry Bros when you use this website. Barry Bros is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Barry Bros may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@barrybrosonline.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

Warehouse

7/140 Wecker Road
Mansfield, QLD, 4122

.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.